Frequently Asked Questions (FAQ) – artofwearable.com
Welcome to the artofwearable.com FAQ section. Here you’ll find answers to the most common questions about our products, care instructions, ordering process, and more. If you need further assistance, please refer to the contact options available on our website.
1. What materials are your products made of?
All our pieces are crafted from high-quality, lightweight resins and layered acrylics. Each design is hand-assembled and finished with nickel-free, hypoallergenic metal components. This makes our accessories comfortable for extended wear while maintaining a bold, distinctive look. We take pride in using durable, non-toxic materials that are both stylish and safe for everyday use.
2. Are your accessories suitable for sensitive skin?
Yes, we prioritize skin-friendliness. Our findings and clasps are made from lead-free and nickel-free alloys, and the resin surfaces are sealed and smooth. Most people with sensitive skin can wear our products without irritation. However, if you have known allergies to acrylics or specific metals, we recommend consulting your dermatologist before wearing any new accessory.
3. How should I clean and care for my pieces?
To keep your items looking their best:
- Wipe gently with a soft, dry cloth after each use to remove oils or dust.
- Avoid using water, alcohol, perfumes, hairsprays, or chemical cleaners, as they can dull the finish or weaken the glue holding the layered components.
- If needed, use a slightly damp cloth with plain water, then dry immediately.
- Never soak or scrub the surface with abrasive materials.
Proper care ensures the vivid colors and intricate patterns remain pristine for years.
4. Can I wear them in the rain or while swimming?
No, our products are not waterproof. Prolonged exposure to moisture can damage the resin, loosen the glued parts, or tarnish the metal clips. Please avoid wearing them in the shower, pool, ocean, or during heavy rain. If they accidentally get wet, pat dry with a soft cloth and let them air-dry completely before storing.
5. How do I store my accessories when not in use?
Store each piece separately in a cool, dry place away from direct sunlight. We recommend using the original packaging or a soft-lined jewelry box with compartments to prevent scratching. Avoid tossing them loose into a handbag or drawer where they may rub against keys, coins, or other hard objects. Keeping them away from heat sources (radiators, car dashboards) also prevents warping or color fading.
6. Are your products handmade?
Yes, every design is meticulously hand-painted and hand-assembled. This means slight variations in pattern placement or color intensity may occur between pieces – these are not defects but marks of authenticity and craftsmanship. No two items are exactly alike, giving each piece a unique character.
7. What is your return or exchange policy?
Customer satisfaction is important to us. If you receive an item that is damaged, defective, or not as described, please contact our support team through the website. We will guide you through the return or exchange process. Items must be unused, in original condition, and with all original packaging. For change-of-mind returns, we accept eligible products within a reasonable period, provided they show no signs of wear. Please note that we do not cover return shipping costs in such cases unless the product was faulty.
Sale or limited-edition items may have different conditions – check the product page at the time of purchase for details.
8. Do you offer repairs for broken items?
We do not provide repair services directly, but if the breakage occurs due to a manufacturing defect within a reasonable time after purchase, we will replace the item subject to stock availability. For accidental damage (e.g., dropping or crushing), we recommend consulting a local jewelry repair specialist. Some minor fixes like re-gluing resin parts can be done at home with clear epoxy, but you proceed at your own risk.
9. How do I know which size or fit is right for me?
Our brooches, necklaces, and earrings come in standard sizing – please refer to the individual product descriptions for exact dimensions in centimeters or inches. For clip-on earrings, the tension is designed to be comfortable for most ear lobes without being too tight. If you need additional fitting advice, feel free to reach out via our website messaging system.
10. Why are some designs limited edition?
We regularly release small batches of themed collections inspired by art, nature, and vintage aesthetics. These limited runs allow us to experiment with unique colorways and patterns. Once sold out, a design may never be reproduced. If you fall in love with a style, we recommend ordering promptly – restocks are rarely possible for limited editions.
11. Can I request a custom design?
Currently, we do not accept custom orders. All pieces are produced in small batches according to our seasonal collections. However, we love hearing customer suggestions and may incorporate popular ideas into future releases. Follow our social channels or newsletter (sign-up on the homepage) to stay updated.
12. What should I do if my product arrives damaged?
Please inspect your order upon delivery. If you discover any damage, take clear photos showing the issue and contact us within a few days of receipt via the “Contact” page on our website. Include your order number and the photos. We will assess the case and arrange a replacement or refund as appropriate. Do not throw away the damaged item or its packaging until we have responded.
13. Are these products safe for children?
Our accessories are designed for adult wear and contain small parts (clasps, jump rings, layered resin pieces) that could pose a choking hazard for young children. They are not toys. Keep them out of reach of children under three years old. For older children, parental supervision is advised when worn.
14. Do you ship internationally?
We serve customers in many regions. Shipping options, carriers, and estimated transit times are displayed at checkout based on your location. Please ensure your shipping address is complete and accurate, as we cannot redirect packages once dispatched. International buyers are responsible for any customs duties or import taxes that may apply – please check your local regulations.
15. How can I stay informed about new releases?
The best way is to visit our website regularly. You can also subscribe to our mailing list (no spam, just occasional updates) by entering your email address in the footer. We occasionally announce sneak peeks and early access to subscribers.